How to fix common SSO login issues

Running into error messages while you’re trying to sign in with SSO? Read on to find out what’s going on, and how you can resolve it.

Before you do anything, make sure that you’re on the SSO login screen, not the main login screen. To enter the SSO login screen, tap the Continue with SSO button, found on the main login screen.

Please note that these instructions work for both Cardata Cloud and the app.

Please enter a valid email address.

You’ve typed something into the email address text box, but whatever it is, it isn’t considered an email. Make sure that the work address you entered is formatted correctly. 

This email isn’t recognized by our system. Please try again. If your company is not SSO-authorized, press the back button and continue through the main login screen. 

This message indicates that the email you entered cannot be used to log in with SSO. If you’re seeing this message, do this:

1. Make sure the email you entered is your work email. Only the work email that was provided to you by your employer will allow you to log in using SSO.
2. If your work email doesn’t work, your company likely does not allow SSO login. This means that no driver employed by your company can log in using SSO. Go back to the main login screen and log in using your username and password. Where do I find my username?

If you believe your company has enabled SSO but you cannot sign in, contact our support team at support@cardata.co.

Your account is not SSO-authorized. Press the back button and continue through the main login screen.

If you’re seeing this message, you cannot log in using SSO. Go back to the main login screen and log in using your username and password. Where do I find my username?

This account is not recognized by our system. Please contact an admin at your company for more information.

Your company allows SSO login and your email appears to be correct, but your email address has not been added to the SSO program.

Please reach out to an admin at your company to get this resolved.

We are unable to process your request right now. Please try again later or contact our support team.

It’s not you, it’s us. Close and re-open the app and try logging in again, or wait a few minutes. If problems persist, get in touch with our support team at support@cardata.co.