Cardata and your Samsung device

Samsung devices have proved to be tricky for our users. We’ve put together a Samsung-specific cheat sheet to help you use Cardata on your Samsung.

Battery optimization settings

Your Samsung device likely has a battery optimizer that limits or stops apps (such as Cardata Mobile) from working in order to lengthen battery life. With battery optimization on, Cardata Mobile may not capture your trips accurately. It’s essential to turn off your battery optimizer for Cardata to track your trips.


Scroll to find your Samsung device version and follow the instructions to set up your battery optimization settings.


Not sure what your device version is? Follow these steps:

  1. Open your device’s settings screen.
  2. Scroll down to ‘About device’ / ‘About phone’ (It should be near the bottom of the settings screen.)
  3. Your device’s operating system version number may appear directly under ‘About device’ / ‘About phone.’ If it does not, tap ‘About device’ / ‘About phone.’
  4. Your operating system version number will be under ‘Android Version.’

Samsung on Android Version 13 

  1. Open your device’s settings screen. Tap the Apps button, followed by Cardata Mobile.
  2. Check that 'Remove permissions if app is unused' is disabled. If enabled, tap the toggle to disable it.
  3. Tap Battery, followed by Unrestricted.
  4. Return to your device’s main settings screen. Tap Battery and device care.
  5. Select 'Auto-optimization'. Make sure ‘Restart when needed’ is disabled.
  6. Tap Battery, followed by Background usage limits.
  7. Check that 'Put unused apps to sleep' is disabled. If enabled, tap the toggle to disable it.
  8. Once again, reopen your phone settings and tap Battery and device care.
  9. Tap Battery. Then More battery Settings. Ensure that ‘Adaptive battery’ is set to off.

Samsung on Android Version 12 

  1. Open your device’s settings screen. Tap the Apps button, followed by Cardata Mobile.
  2. Check that “Remove permissions if app is unused” is disabled. If enabled, tap the toggle to disable it.
  3. Open your device’s settings screen. Tap the Apps button, followed by Cardata Mobile.
  4. Tap Battery, followed by Unrestricted.
  5. Reopen your device’s settings screen. Tap Battery and device care.
  6. Tap Battery, followed by Background usage limits.
  7. Check that “Put unused apps to sleep” is disabled. If enabled, tap the toggle to disable it.
  8. Once again, reopen your phone settings and tap Battery and device care.
  9. Tap the three-dot menu icon at the top right corner of the screen. Then, tap Automation.
  10. Check that “Auto-optimize daily” and “Adaptive power saving” are disabled. If enabled, tap the toggles to disable them.

Psst.. We've got a video on how to configure your settings on an Android 12

Samsung on Android Version 11

Step one: Battery usage

  1. Open your device’s settings screen. Tap the Apps button, followed by Cardata Mobile.
  2. Tap Battery, followed by Optimize Battery Usage.
  3. From the drop-down filter, expand the list to “All apps.”
  4. Make sure that the Cardata Mobile app is switched to OFF.

Step two: Auto-optimize daily

  1. Open your device’s settings screen. Tap Battery and device care.
  2. Tap the three-dot menu icon at the corner of the screen. Then, tap Automation.
  3. Check that “Auto-optimize daily” is disabled. If enabled, tap the toggle to disable it.